Made to Order (swimwear and towels) take around 3 weeks to be made and processed after the order cut-off date has been reached and another 2 weeks for shipping. For these items you will be advised of the expected delivery date at time of ordering.

Please note delivery times may vary depending on your location, shipping method, and other factors beyond our control.

For international orders (outside of Australia) please email us at info@fairgame.org.au prior to ordering so we can finalise postage costs.

REFUND POLICY

If you are not completely happy with your purchase, please read our returns policy and conditions carefully.

WE DO NOT OFFER REFUNDS for change of mind, incorrect fit or style.

Please note the following items are not eligible for return due to health and personal hygiene reasons. Swimwear, towels and water bottles.

RETURN ADDRESS

Fair Game Australia, PO Box 67, Leederville WA 6007.

Please email us prior to returning your item so we can provide you with a reference number. We are unable to process returns and store credits until your item has been received and inspected by us. The cost of the return shipping is at the customer’s expense. We do not refund or add credit for the cost of return postage. Please ensure the following conditions/time frames are met.

CONDITIONS

Item(s) must be returned in their original condition: Unworn and unwashed. No fake tan, make up or other stains. Must not smell of perfume, washing powder or deodorant. Returned within 14 days of delivery. Return delivery costs for faulty or incorrectly supplied items will be the responsibility of Fair Game Australia and will be reimbursed at the same time as the refund.

Fair Game Australia recommends returning your item with a tracking number and/or signature on delivery, as Fair Game Australia is not responsible for returns that are not received or damaged during transit. You are welcome to return your item directly to Fair Game HQ (please contact us for address and opening hours) to save on return postage. Please note that while very effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

SALE ITEMS

Any items marked as SALE are final and cannot be returned. Any Sale items which are returned to us will not be refunded.

ONCE WE HAVE RECEIVED YOUR RETURN

Returns will be processed within 5-10 days of reaching us. If you have received an incorrect or faulty item please email us as soon as possible so we can get this resolved. After inspection, if any items of clothing have been worn, damaged or otherwise returned outside the timeframe, we will notify you of this assessment and the goods will be returned to you. In accordance with Australian consumer law, Fair Game Australia are not required to provide a refund on returns due to sizing, fit or change of mind. Please note Swimwear, towels and water bottles are not eligible for return due to health and personal hygiene reasons.

FAULTY PRODUCTS

If you believe your item is faulty, please email us immediately at info@fairgame.org.au and we will be in touch ASAP.

We do reserve the right to repair or replace. If the item is not repairable we will offer a refund, store credit or an exchange (subject to availability) on any items purchased from Fair Game Australia if the garment has a genuine manufacturing fault and or does not correspond to the descriptions given to you.

Please note any refund given for a faulty garment must be credited to the original card or account used at the time of purchasing the garment.

If deemed faulty after inspection Fair Game Australia will refund/credit for return shipping.